Housing Coordinator - Case Manager - Boone

Company: The Bridge Home
Location: Ames
Posted on: April 3, 2026

Job Description:

Organization Overview : The Bridge Home provides a continuum of housing programs to people experiencing homelessness. More than just a place of protection, it is also a source of hope and support, helping to prevent people from becoming or remaining homeless. Our programming is client-driven and provided in a trauma-informed manner by staff trained in mental health first aid, de-escalation, harm reduction, and motivational interviewing. Located in Ames, Iowa, The Bridge Home has been helping people since 1985 and serves the Two Rivers Region, five counties in central Iowa — Story, Marshall, Boone, Greene, and Hardin. Position Overview: This position is a direct service position that serves individuals and families who are experiencing homelessness throughout the Two Rivers Region. The Case Manager - Housing will assist individuals or families experiencing homelessness or housing instability to secure and maintain stable housing. This includes helping them navigate the housing application process, find affordable housing, and connect with supportive services to address related challenges like financial stability or mental health concerns. Requirements Duties and Responsibilities include: · Explains the nature of programs, procedures and services to clients. · Help clients to develop a housing plan and assists to establish long-term economic improvements necessary for greater independence and additional housing choices. · Works directly with clients in identifying barriers to self-sufficiency and developing goals and objectives for overcoming these barriers. · Identifies strengths and needs and makes referrals to available community resources to meet those needs. · Develop a case plan with clients and facilitates weekly/monthly/as needed meetings to provide clients with an opportunity to review program requirements, discuss concerns and/or ideas and provide updates on new activities. · Complete HMIS training for data collection and reports. · Tracks and enters relevant data on a timely basis and maintains complete and organized client files. This includes entry into ServicePoint and/or other electronic data tracking programs as well as case notes within client files. · Maintains records of pertinent program related information and compiles required data in reports. · Prepares and submits reports following established timelines and procedures. · Responds to inquiries, phone calls, and e-mail in a timely and responsive manner. · Helps clients in applying for social security/disability benefits and other entitlements. · Mediates complaints or conflicts involving landlord/tenants and make recommendations for resolutions. · Assists clients with housing applications and local public housing authority and low-income housing assistance/recertification processes. · Expand the network of property owners with whom the Two Rivers Region. · Represent The Bridge Home at proprietor meetings and networking events; help with the coordination of such events and participate in property owner/housing-related committees both internally and externally. · Conduct Street Outreach · Other duties as assigned. Qualifications: · Strong critical thinking, analytical and problem-solving skills · Must have a valid, in-state driver’s license · Advance computer skills and proficiency in Microsoft Office · Organized and detail-oriented · Considerable knowledge of the mission, objectives, policies, programs and procedures of TBH. · Demonstrated ability to work with people with sensitivity to cultural, race, gender, mental health and class issues. · Ability to effectively supervise staff and interns and to work with confidential, sensitive information and maintain confidentiality. · Excellent time management skills, attention to detail and, high energy with focus to complete tasks on time. · Must possess a strong sense of ethics, professional boundaries and an inviting demeanor. Respect for homeless people, diplomacy/tact, and an optimistic approach are essential. · The person in this position must be able to tolerate and welcome differences of opinion and have an appreciation for diversity. · Communication and Interpersonal skills: develop and maintain effective relationships with others; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Education and Experience: · Bachelor’s degree in Human Services, Social Work, Psychology or related field · 3 years experience working with individuals in a emergency shelter environment or in a case management capacity. · Experience working with one or more of the following: Veterans, individuals experiencing homelessness, mental health related issues, substance abuse, domestic violence, HIV/AIDS related issues, and with those living in poverty.

Keywords: The Bridge Home, Ames , Housing Coordinator - Case Manager - Boone, Social Services , Ames, Iowa