Lead Family Support Coordinator (Temporarily Remote-New York City)
Company: MAXIMUS
Location: Des Moines
Posted on: May 4, 2024
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Job Description:
Description & Requirements
Maximus is currently hiring a Lead Family Support Coordinator!
The Lead Family Support Coordinator works closely with their FSC
unit and Nurse Evaluators to support the case management needs of
families who have children with behavioral
health/psychiatric/medical issues. The Lead Family Support
Coordinator is a subject matter expert able to ensure consumer
engagement and demonstrate understanding of the Children and Youth
Evaluation Service (C-YES).
The ideal candidate will have case management experience and a
passion to connect children/youth to Home and Community Based
providers for improved outcomes. The Lead Family Support
Coordinator will work closely with the FSC Supervisor and
Operations Support Manager in following up on reports related to
the consumer lifecycle, ensuring timely completion of tasks for a
cohort of staff who report to the FSC Supervisor, working on
deliverables directly related to the Client: New York State
Department of Health, and assisting with policy and/or training
updates for staff.
This position is currently temporarily remote with a pending return
to office date .
About the Children and Youth Evaluation Services (C-YES)
Program
Maximus has partnered with the New York State Department of Health
to establish the Children and Youth Evaluation Service (CYES)
program to determine whether a child or youth is eligible for home
and community-based services (HCBS) covered by Medicaid. CYES makes
eligibility determinations primarily for children and youth aged
0-21 years who have been identified as being Medically Fragile
(MDF) or having a Serious Emotional Disturbance (SED). CYES Nurse
Evaluators conduct conflict-free evaluations of these children and
youth to assess their needs for HCBS and develop person-centered
plans of care. CYES Family Support Coordinators provide
coordination and referral services and assist HCBS-eligible
children or youth to apply for Medicaid.
Essential Duties and Responsibilities:
- Ensure individual and service level standards are met or
exceeded, and staff members are appropriately trained.
- Responsible for ensuring processes are working to support
customer needs.
- Ensure the overall volume of work produced meets or exceeds
quality standards.
- Ensure staff maintains an updated knowledge of all programs.
- Ensure the confidentiality and security of all information.
- Monitor the performance of staff and provide feedback and
education to improve performance.
- Provide management with updates on all issues regarding quality,
training, policy, procedures, and staff issues.
-Provides subject matter expertise to a unit of Family Support
Coordinators.
-Addresses and resolves escalated or complex case issues.
-Perform as acting Supervisor in the Supervisor's absence.
-Conducts outreach to obtain pertinent consumer information and
identify parties to receive notification of impending assessment
appointment
-Conducts timely outreach and meets productivity targets related to
scheduling assessment appointments with all appropriate individuals
identified and documents all outreach activities for tracking and
reporting purposes
-Ensures consumer needs are met when scheduling assessment
appointments and the most appropriate resource is assigned to
complete the assessment.
-Ensures the scheduling process and workflow runs efficiently and
meets all program objectives and quickly identifies areas for
improvement or correction.
-Assists in scheduling appointments with a RN and participates in
the appointment when possible
-Responds to inquiries from all stakeholders and provides education
about the CYES program and associated program/services
-Provides case management services to support the plan of care
-Identifies appropriate referrals and community resources to
support the plan of care
-Provides follow up to ensure consumers access community providers
and resources included on the plan of care
-Follows all work instructions, policies and procedures in relation
to the Project
-Reviews and acts on reports with FSC staff, as assigned by the FSC
Supervisor and Operations Support Manager.
- Assist with the monitoring of CYES Helpline and escalates issues
as needed to Supervisor and Operations Support Manager.
-Assist Supervisor with identifying outstanding follow ups with
different stakeholders
-Assists with training and policy updates where assigned.
-Performs other duties as may be assigned by Management
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 6+ years of relevant
professional experience required, or equivalent combination of
education and experience.
-Bachelor's Degree from an accredited college or university
-Minimum of three ( 3 ) year s of experience working with
individuals with mental, behavioral , developmental, and physical
health issues disabilities in a case management capacity
-Experience utilizing reports and data to support a program
-Computer literacy; strong knowledge of MS Excel
-A bility to learn new software programs quickly and
intuitively.
-E xcellent organizational, interpersonal, written, and verbal
communication skills
-A bility to perform comfortably in a fast-paced, deadline-oriented
work environment.
-A bility to successfully execute many complex tasks
simultaneously.
-A bility to work as a team member, as well as independently.
Preferred Qualifications:
-Bachelor's Degree in Social Work
-Working experience with pediatric, psychiatric and/or medically
fragile patients
-Working knowledge of Health Homes, the Children's Waiver, and/or
Home & Community Based Services
-Experience working with call center systems
Home Office Requirements:
-Maximus provides company-issued computer equipment
-Reliable high-speed internet service
-Minimum 20 Mpbs download speeds/50 Mpbs for shared internet
connectivity
-Minimum 5 Mpbs upload speeds
#NYMC
EEO Statement
Active military service members, their spouses, and veteran
candidates often embody the core competencies Maximus deems
essential, and bring a resiliency and dependability that greatly
enhances our workforce. We recognize your unique skills and
experiences, and want to provide you with a career path that allows
you to continue making a difference for our country. We're proud of
our connections to organizations dedicated to serving veterans and
their families. If you are transitioning from military to civilian
life, have prior service, are a retired veteran or a member of the
National Guard or Reserves, or a spouse of an active military
service member, we have challenging and rewarding career
opportunities available for you. A committed and diverse workforce
is our most important resource. Maximus is an Affirmative
Action/Equal Opportunity Employer. Maximus provides equal
employment opportunities to all qualified applicants without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not
limited to job location, a candidate's education, training,
experience, expected quality and quantity of work, required travel
(if any), external market and internal value analysis including
seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation
package. Other rewards may include short- and long-term incentives
as well as program-specific awards. Additionally, Maximus provides
a variety of benefits to employees, including health insurance
coverage, life and disability insurance, a retirement savings plan,
paid holidays and paid time off. Compensation ranges may differ
based on contract value but will be commensurate with job duties
and relevant work experience. An applicant's salary history will
not be used in determining compensation. Maximus will comply with
regulatory minimum wage rates and exempt salary thresholds in all
instances.
Keywords: MAXIMUS, Ames , Lead Family Support Coordinator (Temporarily Remote-New York City), Other , Des Moines, Iowa
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