Center Receptionist
Company: Takeda
Location: Ames
Posted on: January 21, 2023
Job Description:
By clicking the "Apply" button, I understand that my employment
application process with Takeda will commence and that the
information I provide in my application will be processed in line
with Takeda's and . I further attest that all information I submit
in my employment application is true to the best of my
knowledge.Job DescriptionUpon successful completion of your
application, you may be selected to move onto the next step of our
interview process. If selected, you would receive an email from
HireVue with a link and instructions to complete a HireVue OnDemand
video interview. Please click to receive the invite via text
message.About BioLife Plasma ServicesEvery day at BioLife, we feel
good knowing that what we do helps improve the lives of patients
with rare diseases. While you focus on our donors, we'll support
you. We offer a purpose you can believe in, a team you can count
on, opportunities for career growth, and a comprehensive benefits
program, all in a fast-paced, friendly environment.BioLife Plasma
Services is a subsidiary of Takeda Pharmaceutical Company
Ltd.OBJECTIVES/PURPOSEProvides receptionist support to the plasma
collection center, under the general direction of the Plasma Center
Manager. Primarily provides customer service and performs
administrative duties.All below listed responsibilities must be
completed in compliance with federal, state, local and
company-specific regulations related to quality of product,
employee and donor safety, and to the proper performance of
day-to-dayactivities. Employees must also maintain complete and
accurate records, in accordance with cGMP.ACCOUNTABILITIES
- Administrative functions related to new donors, repeat donors
and SPE only donors that include but are not limited to (60%):
- Verifying appointment times
- Assisting donors with future appointments
- Ensuring repeat donors scan in electronic system
- Creating or pulling donor record files
- Verifying prior donations
- Requesting identification for new donors
- Notifying the appropriate personnel that visitor/donor has
arrived
- Contact donors to remind them of physical appointments
- Maintain orderly filing system, purging records as needed
- Answers incoming phone calls in a timely manner exhibiting
strong customer service skills. (20%)
- Greets all visitors to the facility including new and repeat
donors in a timely manner exhibiting strong customer service skills
(20%)DIMENSIONS AND ASPECTSTechnical/Functional (Line) Expertise
- Incumbent should have strong interpersonal skills and be an
excellent communicator who can successfullyJob Description / Role
ProfileInteract with visitors and customers.
- Requires excellent English language comprehension, both written
and verbal
- Ability to perform basic functions on a computer; ability to
type.
- Must be able to prioritize work and handle multiple projects
simultaneously
- Maintain general cleanliness of work area and assist other work
areas as needed to ensure a clean and professional
environment.
- Ability to read and follow Standard Operating Procedures (SOPs)
and to maintain complete and accurate records.Leadership
- Integrity
- Fairness
- Honesty
- Perseverance
- Putting the patient at the center
- Building trust with society
- Reinforcing our reputation
- Developing the businessDecision-making and Autonomy
- Refers to Center Manager for guidance on complex, medium-impact
or above decisions (internal)
- Refers to management team for escalated donor/employee concerns
(internal)Interaction
- Responsible for providing exceptional customer service to
donors (external) and fellow employees (internal)
- Attend staff meetings and other team meetings as required.
- Good verbal communication and customer service skills.
- Ability to multi-task and work as a team player.Innovation
- Coordinates will all other center roles to effectively problem
solve, ensure safety of staff and donors, and provide an
exceptional customer experience.
- Supports the center management team in identifying operational
opportunities for continuous improvement, initiating changes to
center processes as needed, through use of company approved
procedures (including but not limited to 5S, Value Stream Mapping
and Kaizen).Complexity
- Production environment requiring the ability to walk and stand
for the entire work shift.
- Requires occasional leaning, bending, stooping, crouching,
reaching above shoulders and below knees and the ability to walk
and stand for entire work shift. May lift up to 5 lbs.
occasionally.EDUCATION, BEHAVIOURAL COMPETENCIES AND
SKILLS:Essential: High School Diploma or equivalent
requiredDesired: Ability to read and follow Standard Operating
Procedures (SOPs) and to maintain complete and accurate records.
Experience in a laboratory, hospital, or other regulated
environment is a plusADDITIONAL INFORMATION
- FLSA Classification (US) - Non-Exempt
- Other duties and responsibilities as assigned.EEO
StatementTakeda is proud in its commitment to creating a diverse
workforce and providing equal employment opportunities to all
employees and applicants for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, gender
expression, parental status, national origin, age, disability,
citizenship status, genetic information or characteristics, marital
status, status as a Vietnam era veteran, special disabled veteran,
or other protected veteran in accordance with applicable federal,
state and local laws, and any other characteristic protected by
law.LocationsUSA - IA - AmesWorker TypeEmployeeWorker
Sub-TypeRegularTime TypeFull time
Keywords: Takeda, Ames , Center Receptionist, Other , Ames, Iowa
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