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FRONT DESK SUPERVISOR

Company: Gateway Hotel & Conference Center
Location: Ames
Posted on: August 2, 2022

Job Description:

The Gateway Hotel & Conference Center in Ames is currently looking for a Full-timeFrontDeskSupervisor to ensure efficient and smooth operations for excellent guest satisfaction as well as respond in a professional and courteous manner to guests by providing accurate and timely information and services. MUST HAVE EVENING AND WEEKEND AVAILABILITY. (Typical Evening Shifts are 3pm - 11pm)Essential Job Duties:Check guests in and out of the hotel; Perform daily Front Desk Agent dutiesRespond to telephone and in-person inquiries regarding reservations, hotel information and guest concernsSupervise daily shift process ensuring all team members adhere to standard operating proceduresTrain, direct the work of, resolve issues/problems and coach/counsel the front desk team members to ensure a quality operationAssist all departments in servicing the guests during high volume periodsAssist with Front Desk Coverage as needed, including the supervision of the Guest Service Representatives in the absence of the Front Office ManagerQualifications-High School Diploma or GED required-1-2 years of hotel guest experience required-Must have the ability to work with minimal supervision-Supervision and thorough understanding of hotel sales preferred-Position requires computer literacy and the ability to use Microsoft Office Suite-A positive attitude-Must be able to push and lift up to 20 lbs.If you're interested, please apply online!0

Keywords: Gateway Hotel & Conference Center, Ames , FRONT DESK SUPERVISOR, Other , Ames, Iowa

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