Part-Time Universal Banker I (Bank Teller)
Company: Availa Bank
Location: Ames
Posted on: May 14, 2022
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Job Description:
Availa Bank
Description:
Position Title: Universal Banker I
Department: Retail
Reports To: Designated Retail Leader
Location: Ames
Primary Assignment: Handle on-demand customer transactions and
financial counseling
Position Status: Non-Exempt
EEO/AA employer
**This position is not remote and will work in our Ames, Iowa
location.**
Applicants must be authorized to work for ANY employer in the
United States. We are unable to sponsor or take over sponsorship of
employment Visa at this time.
The hours of the position are 10:00 a.m. - 2:00 p.m. Monday thru
Friday and 9:00 a.m. to noon for the Saturday rotation. This
position is not eligible for benefits.
Universal Banker I Position Summary
The Universal Banker I (Bank Teller) is responsible for assisting
with a customer's financial transactions in an efficient and
friendly manner, providing the highest level of customer service.
In addition, Universal Banker I (Bank Teller) will assist with
financial counseling, including opening and servicing of consumer
accounts.
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Requirements:
UNIVERSAL BANKER I PRIMARY RESPONSIBILITIES AND
ACCOUNTABILITIES
Provide exceptional customer service through quality conversations
and efficient and accurate process of customer transactions.
Provide accurate information to customers based on product and
service knowledge and understanding of the banking industry.
Frequently communicate with customers and employees in person or by
phone and exchange accurate information in these situations.
Build relationships with customers by identifying needs and
offering solutions. Sell, open, and maintain banking products and
services to new and existing customers. Cross sell bank products as
part of the regular transaction process.
Proficient in customer account opening, maintenance, and closing
accounts (including checking, savings, CDs and safe deposit boxes).
Process check orders; follow check cashing procedures; issue
cashier's checks; process wire transfers, perform online and mobile
banking maintenance; process stop payments and debit card
disputes.
Handle financial transactions efficiently and effectively with all
customers (including, but not limited to deposits, withdrawals,
advances, loan payments and merchant transactions). Maintain a
balanced cash drawer. Perform ITM duties in applicable markets.
Meet or exceed all established branch goals and contribute to
branch deposit growth
Additional duties as assigned
UNIVERSAL BANKER I ROLE QUALIFICATIONS:
Education
High school diploma or equivalent required
Experience
Accounting or banking experience encouraged
Other Skills and Abilities
Strong math skills; add, subtract, multiply and divide in all units
of measure
Exceptional oral, written and interpersonal communication
skills
Ability to apply common sense to carry out instructions, understand
procedures, and speak clearly to customers and employees
Understands computer and other equipment capabilities and
limitations
Exceptional organizational and time management skills
Ability to multi-task in a fast-paced environment
Maintain a complete understanding of regulatory and compliance
policies and procedures
Be able to work flexible hours and shifts
Travel to/from and work in multiple locations
Must have a valid driver's license and reliable transportation
Competencies
To perform the job successfully, an individual should demonstrate
the following competencies:
Accountability - will follow through on what he/she says they will
do; holds others accountable in the workplace.
Analytical - collects and researches data; uses intuition and
experience to complement data; designs workflows and procedures as
necessary.
Problem Solving - identifies and resolves problems in a timely
manner; gathers and analyzes information skillfully; ability to
deal with complex problems involving multiple facets and variables
in non-standardized situations.
Technical Skills - assesses own strengths and weaknesses; pursues
training and development opportunities; strives to continuously
build knowledge and skills; shares expertise with others.
Oral Communication - speaks clearly and persuasively in positive or
negative situations; listens and gets clarification; responds well
to questions; demonstrates group presentation skills; participates
in meetings.
Teamwork - balances team and individual responsibilities; exhibits
objectivity and openness to others' views; gives and welcomes
feedback; contributes to building a positive team spirit;
recognizes how his/her actions impact others.
Written Communication - writes clearly and informatively; edits
work for spelling and grammar; varies writing style to meet needs;
presents numerical data effectively; able to read and interpret
written information.
Ethics - inspires the trust of others; works with integrity and
ethically; upholds organizational values.
Organizational Support - follows policies and procedures.
Adaptability - adapts to changes in the work environment; changes
approach or method to best fit the situation.
Attendance/Punctuality - is consistently at work and on time;
ensures work responsibilities are covered when absent; arrives at
meetings and appointments on time.
Dependability - follows instructions, responds to management
direction; accepts responsibility for own actions; completes tasks
on time or notifies appropriate person with an alternate plan.
Judgment - exhibits sound and accurate judgment; supports and
explains reasoning for decisions; includes appropriate people in
decision-making process.
Planning/Organizing - prioritizes and plans work activities; uses
time efficiently; sets goals and objectives.
Professionalism - approaches others in a tactful manner; reacts
well under pressure; treats others with respect and consideration
regardless of their status or position; follows through on
commitments.
Quality - demonstrates accuracy and thoroughness; looks for ways to
improve and promote quality; applies feedback to improve
performance; monitors own work to ensure quality.
Initiative - is a self-starter; seeks out new tasks and expands
abilities; works for the better needs of the business, not just
his/her own position.
Growth and Customer Focus - Provides excellent customer service to
everyone; supports business and revenue growth.
WORKING CONDITIONS
Work is performed largely within the Bank with limited chance for
personal injury.
The following physical and mental requirements must be met to
perform the essential functions of this position:
Frequently communicate with employees and other parties by phone,
email and/or in person; can exchange accurate information in these
situations.
Constantly operates a computer and other office equipment such as a
calculator, copy machine, and printer.
Frequently move inside the office to access files or office
equipment.
Occasionally lift and/or move up to 50 pounds of office supplies
and equipment.
Some bending, turning, and twisting required.
Required to sit for prolonged periods of time and reach with hands
and arms.
Specific vision abilities required by this job include close
vision, distance vision, peripheral vision, depth perception and
ability to adjust focus.
Periodic stressful situations in response to multiple priorities
within established deadlines.
Work hours are generally during normal business hours.
Unscheduled evening and weekend work may be needed to meet the
needs of customers and employees.
Drive to/from and work in multiple branches/locations as
needed.
**This position is not remote and will work in our Ames, Iowa
location.**
GENERAL NOTICE
This position description describes the general nature and level of
work performed by the employee assigned to this position and should
not be interpreted as all inclusive. It does not state or imply
that these are the only duties and responsibilities assigned to the
position. The employee may be required to perform other job-related
duties. All requirements are subject to change and to possible
modification to reasonably accommodate individuals with a
disability.
This position description does not constitute an employment
agreement between the Bank and employee and is subject to change by
the employer as the needs of the Bank and requirements of the
position change.
PM21
PI177035659
Keywords: Availa Bank, Ames , Part-Time Universal Banker I (Bank Teller), Other , Ames, Iowa
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