GM Dept. Clerk
Posted on: November 22, 2021
Job Title: General Merchandise Clerk FLSA: Non-Exempt
Department: General Merchandise Revision Date: 03/2009 General
Function: Provides prompt, efficient and friendly customer service.
Rotates, faces, and replenishes merchandise. Reviews department
status and store displays for cleanliness, product quality and
quantity. Reporting Relations: Accountable and Reports to: Store
Director, Assistant Store Director; Managers GM, Perishables, and
Store Operations, Assistant Managers, GM Manager, Assistant GM
Manager Direct Reports: None Primary Duties and Responsibilities:
1. Provides prompt, efficient and friendly customer service by
exhibiting caring, concern and patience in all customer
interactions and treating customers as the most important people in
the store. 2. Smiles and greets customers in a friendly manner,
whether the encounter takes place in the employee's designated
department or elsewhere in the store. 3. Makes an effort to learn
customers' names and to address them by name whenever possible. 4.
Assists customers by: (examples include) * escorting them to the
products they're looking for * securing products that are out of
reach * loading or unloading heavy items * making note of and
passing along customer suggestions or requests * performing other
tasks in every way possible to enhance the shopping experience. 5.
Answers the telephone promptly and provides friendly, helpful
service to customers who call. 6. Works with co-workers as a team
to ensure customer satisfaction and a pleasant work environment. 7.
Understands and practices proper sanitation procedures and ensures
the work area is always clean and neat. 8. Rotates, faces, and
replenishes merchandise and ensures highest quality standards are
met. 9. Anticipates product needs for the department on a daily
basis. 10. Reviews department status for cleanliness, product
quality and quantity. 11. Checks in product, puts product away, and
may review invoices. 12. Runs the department registers and receives
payment, makes change, etc., where applicable. 13. Assists with
inventory as requested. 14. Maintains displays in the department
and throughout the store. 15. Removes trash in a timely manner. 16.
Maintains strict adherence to department and company guidelines
related to personal hygiene and dress. 17. Adheres to company
policies and individual store guidelines. 18. Reports to work when
scheduled and on time. Secondary Duties and Responsibilities: 1.
Builds displays as needed. 2. Orders product and supplies as
necessary. 3. Prices products for customers as necessary. 4.
Assists in other areas of store as needed. 5. Performs other job
related duties and special projects as required. Education and
Experience: No education requirement. Over six months to a year of
related work experience preferred. Physical Requirements: -- Must
be able to physically perform medium work: exerting up to 50 pounds
of force occasionally and 20 pounds of force frequently, and 10
pounds of force constantly to move objects. -- Visual requirements
include vision from less than 20 inches to more than 20 feet with
or without correction, depth perception, color vision, and field of
vision. -- Must be able to perform the following physical
activities: Climbing, balancing, stooping, kneeling, reaching,
standing, walking, pulling, lifting, grasping, feeling, talking,
hearing, and repetitive motions. Knowledge, Skills, Abilities and
Worker Characteristics: * Must have the ability to solve practical
problems; variety of variables with limited standardization;
interpret instructions. * Ability to do arithmetic calculations
involving fractions, decimals, and percentages. * Must have the
ability to file, post, and mail materials; copy data from one
record to another; interview to obtain basic information; guide
people and provide basic direction. Working Conditions: This
position is frequently exposed to dirt. There is occasional
exposure to equipment movement hazard and chemicals/solvents. This
is a fast paced work environment with significant pressure.
Equipment Used to Perform Job: Computer, video terminal, Visa
credit card machine, BASS, compactor, power jacks, two-wheeler,
produce cart. Contacts: Has daily contact with customers and with
the general public. Confidentiality: Has access to confidential
information including sales and pricing.
Keywords: Hy-Vee, Ames , GM Dept. Clerk, Other , Ames, Iowa
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