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Patient Access Rep

Company: Dignity Health
Location: Ames
Posted on: November 18, 2021

Job Description:

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.ESSENTIAL FUNCTIONS: Greets, instructs, and directs all incoming patients and visitors.Assists with completion of registration forms.Answers incoming calls and provides routine information and directs calls to appropriate area.Accesses, inputs, and retrieves information via the computer, updates information as needed. Assists with pre-certification process.Monitors patient waiting time and maintains patient flow. Performs billing processes as identified.Assures completion of all appropriate documents upon check out. Utilizes appropriate auditing tools according to IHC guidelines.Attempts to contact all "no show" patients, documents in patient's record and reschedules patient.Notifies patient of future scheduled appointment.Collects payments and compiles daily payment log.Educates and instructs patients of upcoming procedures and tests under the nurse's guidelines.Maintains accurate balance of petty cash.Utilizes answering service at appropriate times and retrieves messages from answering service and responds appropriately. May cover other Iowa Heart Center locations as directed.MARGINAL FUNCTIONS:Provides coverage at all front office positions to include Account Counselor.Assists in maintaining front lobby.Attends required meetings and participates on committees as requested.Performs other related duties as required.MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hireProof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.High School Diploma or equivalent.Computer experience requiredPrefer at least one year of experience in the medical office setting. Knowledge of medical terminology desirable.Cardiovascular Medical Terminology class completion within 1 year of hire.

Keywords: Dignity Health, Ames , Patient Access Rep, Other , Ames, Iowa

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