Broadband Specialist I
Company: Mediacom
Location: Ames
Posted on: January 12, 2021
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Job Description:
You'll find all sorts of advantages to joining the Mediacom
family. If you enjoy technology and serving your community, you'll
love Mediacom. Along with that rewarding feeling, you'll be given
the Power to Succeed in your career while enjoying ongoing training
and a generous benefits package designed to be flexible and
relevant to your needs.GENERAL RESPONSIBILITIES:As a Broadband
Specialist I (Field Technician), you will be primarily focused on
new installations of our cable television and broadband services.
You'll drive a company van, go into customer homes, and represent
Mediacom every day to our customers. You'll also learn and perform
a variety of duties including installation, changes of service,
additional outlet installation, disconnection of service, payment
collection, and any special requests customers may have regarding
installation.BENEFITS:You'll get formal training, company vehicle,
company uniforms, tools, netbook, cell phone, health, dental,
vision, generous discounts on services, education reimbursement,
401(k) with company match, pay increases through self-guided study
and more!Note: If this isn't the job for you, maybe you know
someone who'd love it? Send them this job link!SPECIFIC
RESPONSIBILITIES:--- Makes customer drop installations (exterior
and interior) complete from tap to antenna terminals on customer
equipment in both single and multiple unit dwellings, including
pre-wired units.--- Performs new connects, reconnects, requested
and non-pay disconnects; adds outlets; installs and/or removes
converters; performs upgrades and downgrades of service.---
Analyzes picture quality and judges acceptability of picture
delivered following installation of cable service.--- Works with
connectors, fasteners and wire and uses hand tools.--- Uses
customary CATV hand and power tools in performance of job
duties.--- Completes appropriate paperwork functions as prescribed
by system management.--- Reads signal levels through use of field
strength meter; adds and subtracts levels in installation problems;
installs connectors on different types of drop cable; maintains
proper clearances; installs tap-off devices.--- Climb poles with
proper equipment (safety belt, safety strap and climbers), ladders
or other structures as needed. Lifts and carries loads up to 75lbs
(including line ladder); Works within limited confines, such as
crawl spaces.--- Properly uses, stores and maintains a VOM or DMM
to check for "open" or "short" on line as well as AC and DC
voltages.--- Reads general drop system layouts from blueprints.---
Inform customers of FCC Rules and Company policies as they pertain
to customers.--- Drives Company vehicles in performance of job
duties; uses bucket truck. Proper vehicle upkeep and
maintenance.--- Generate additional company revenue through
effective sales techniques and by offering information about
product options, sales campaigns and promotions.--- Performs other
duties such as clean-up and salvage of wrecked out materials;
provides general assistance to other employees as
directed.EXPERIENCE/SKILLS:--- Entry level; 0 to 18 months
experience.--- High school diploma or GED required; trade school
training preferred.--- Valid driver's license; satisfactory driving
record required.--- General level of mechanical and consumer
devices knowledge.--- Ability to interact and communicate with
customers and co-workers.--- Ability to work in high or tight
spaces.--- Ability to work in all weather conditions and at various
heights.--- Ability to work flexible work hours, including
evenings, weekends, holidays and overtime as required.PHYSICAL
REQUIREMENTS:--- Strenuous - Physical effort represented by
frequent handling of heavy objects (approx. 50-100 lbs.) and
materials, or heavy hand tools.KEYWORDS: Broadband Specialist,
Installer, Technical Operations, Technician, Cable, Construction,
Labor, Telecom, Internet, Install, Home Security, Xtream, Fiber,
Copper
Keywords: Mediacom, Ames , Broadband Specialist I, Other , Ames, Iowa
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