Dedicated Operations Leader

Company: Ruan
Location: Ames
Posted on: January 5, 2021

Job Description:

Dedicated Operations Leader Position is located in Des Moines, IA This position is responsible for--leading multiple dedicated contract transportation (DCT) operations with primary responsibility for--developing and leading on-site--managers. Will be directly responsible for critical operational decisions impacting customer retention and operational performance as well as team member development and performance. This position--has direct p/l accountability--and--is responsible for developing and implementing key performance metrics and measuring, monitoring and enhancing operational performance and customer satisfaction through their effective use.. Responsibilities * Supervise and provide leadership to build and maintain a strong team through effective communications, recruiting, training, coaching, counseling, appraising, rewarding, developing, and succession planning.* Direct and drive operational efficiencies that achieve operational and financial performance expectations.Develop, communicate and monitor Key Performance Indicators for each operation/account and implement action plans to improve performance.* Analyze operational data to determine trends and initiate action to positively impact cost factors and financial performance.* Provide daily direction and support to on-site transportation managers.* Build and develop business relationships with assigned customers.Enhance customer partnerships by establishing and communicating service metrics. Collaborate to achieve optimal solutions.* Continually investigate, introduce and support continuous improvement efforts.Ensure effective and efficient workflow and communications processes are in place.* In union environments, support the on-site team by working with local unions on collective bargaining unit issues.* Ensure a positive working environment exists within all operations that support the company's People First and Safety Focused expectations.Requirements * Bachelor's Degree in Business, Transportation, Logisticsor--equivalent work experience--required * Requires 6- 9--years' experience--in Transportationor related field with at--least--4--years supervisory experience,--consisting of development, coaching and overall management is required. * Candidates must have strong leadership skills and staff development experience with the ability to interact, communicate and motivate with all levels of employees and management.* Direct experience establishing business growth strategies with proven results of customer retention * Travel is an expectation of this position based on business needs.

Keywords: Ruan, Ames , Dedicated Operations Leader, Other , Ames, Iowa