Service Advisor

Company: Midwest Peterbilt Group/SCTS Inc
Location: Ames
Posted on: March 15, 2020

Job Description:

The Service Department is an integral part of this Company's success. The Service Advisor is the link between the customer and the Service Department. The Service Advisor is responsible for accurately documenting the customer's service needs and recommending related and/or overlooked repairs and services. The Service Advisor is responsible to get authorization to perform the repairs from the customer, schedule the repairs, and monitor the repair progress to notify the customer and get approval for any unexpected costs and repairs. The Service Advisor is to look for additional repairs that need to be made and address them with the customer. The Service Advisor is to promote the finding of additional repairs by the technician and sell them to the customer. The Service Advisor, at completion of the repairs, reviews the repair order details with the customer to ensure the customer understands what has been done.

Benefits:
--- Employee Health Insurance for as low as $50/month; dependent coverage also available
--- Company-provided Flexible Spending Account of up to $350/month. This account comes with a debit card for easy access to funds when paying co-pays, prescriptions, etc. This can be used for dependent medical expenses as well. This can instead be used towards dependent health insurance premiums that are purchased through the company to lower the cost
--- The company also provides short-term disability insurance
--- The company also provides long-term disability insurance with voluntary options available as well
--- The company provides cancer and critical illness insurance, dependents can be added at employee cost
--- The company provides $15,000 in employee life insurance, voluntary options available for employee and dependents
--- Uniforms and uniform laundering provided
--- 6 paid holidays
--- 401(k) with employer match
--- Paid time off
--- Voluntary vision insurance
--- Voluntary dental insurance
--- Voluntary personal flexible spending account and/or dependent care account
--- Voluntary tool insurance
--- Voluntary accidental injury insurance

Requirements:
High School graduate or GED

Intermediate computer skills

One year of related experience in Peterbilt heavy-duty truck repairs preferred

About Us:
The Midwest Peterbilt Group is comprised of five full-service Peterbilt dealerships in Iowa and Nebraska. The dealerships are owned and operated by Sioux City Truck Sales, Inc. This company has been serving the transportation industry in the region since 1954 and is still family owned. Each location offers a full line of new Peterbilt Trucks along with used commercial vehicles, truck parts, service/repair, and body shop services.

Keywords: Midwest Peterbilt Group/SCTS Inc, Ames , Service Advisor, Other , Ames, Iowa