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Technical Support Representative

Company: Ag Leader Technology, Inc.
Location: Ames
Posted on: November 26, 2022

Job Description:

FLSA Status : Salaried, non-Exempt Location: Ames, IA Supervisory: No Team: Customer Support Reports to: Technical Support Supervisor The Culture Ag Leader was born from a passion and determination to transform agriculture forever. In 1992, Ag Leader changed the industry by bringing real-time yield data to farmers' fingertips. Today, more than 30 years later, Ag Leader has become a global team that provides year-round solutions to help farmers plan, plant, apply, and harvest more efficiently and profitably. We are improving the lives of farmers. We are increasing the efficiency of production agriculture around the world. And we aren't slowing down. Ready to use your talent to implement change? Join our team of innovators revolutionizing agriculture. The Opportunity Join a team of technical experts committed to providing exceptional customer-service. This position will challenge the individual to think critically while being trained on installation, operation and troubleshooting of planter systems, rate controllers, yield monitors, mapping software, GPS, guidance, and steering systems. Through collaboration with team members, you will provide guidance, technical support, and resources to customers using problem-solving skills and excellent communication. There will be opportunities to participate in customer training, field events, and industry trade shows. Your work will have a direct impact on farming operations across the world and contribute to advancement of current and future products. This role is based in Ames, IA but a hybrid schedule may be considered. Candidate must be able to reliably commute to Ames, IA when required. The Right Person Will Be able to effectively communicate with customers, co-workers and direct Supervisor Demonstrate ability to accurately and proficiently handle problem-solving situations in a fast-paced environment Excel in working independently and in a team environment Have strong organizational skills and ability to maintain attention to detail Responsibilities Provide outstanding technical support and customer service for customers via telephone or email Gain expert knowledge through study, support and training on Ag Leader products Process orders and document product and customer information Provide input for continual improvement and development in a team environment Assist Support Specialists with review of technical documents and presentations Other duties as assigned Qualifications/Skills Two-year degree in related Agricultural or technical field or equivalent work experience Experience using a computer system to perform daily tasks Understanding of basic electronic, mechanical and hydraulic systems Ability to follow written and verbal instructions, and effectively communicate any problems encountered in daily work Background in production agriculture preferred with aptitude for hardware and software technical systems Previous customer service or in-field support experience preferred_Ag Leader is a drug-free work environment. All offers for employment are contingent upon a pre-employment drug screen and background check. Ag Leader participates in e-verify._Job Type: Full-timePay: $22.00 - $24.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Vision insuranceSchedule: 8 hour shift Day shift Monday to FridayAbility to commute/relocate: Ames, IA 50010: Reliably commute or planning to relocate before starting work (Required)Work Location: Hybrid remote in Ames, IA 50010

Keywords: Ag Leader Technology, Inc., Ames , Technical Support Representative, IT / Software / Systems , Ames, Iowa

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