AmesRecruiter Since 2001
the smart solution for Ames jobs

Software Help Desk Specialist

Company: Ortho2
Location: Ames
Posted on: February 21, 2021

Job Description:

Ortho2, a leading provider of orthodontic practice management software, is seeking a Software Help Desk Specialist in their Ames, Iowa office. We are looking for a competent individual who can provide fast and useful technical assistance to our customers regarding our proprietary software and integrated peripheral software applications.
You will answer queries on functionality and technical issues and offer advice to solve them. A worthy candidate must have good technical knowledge, and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with customers at all skill levels.
Responsibilities:

  • Serve as the first point of contact for our customers seeking technical assistance over the phone, chat, or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers utilizing internal resources.
  • Walk the customer through the problem-solving process.
  • Record events and problems and their resolution in customer logs
  • Follow-up and update customer status and information
  • Direct unresolved issues to the next level of support personnel.
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Work in coordination with other departments within the company.
  • Provide accurate information on products or services
    Job Requirements:
    • Proven experience as a software help desk specialist and/or in another customer support role
    • Possess comprehensive knowledge and experience with computer technologies, Windows, Microsoft Office, mobile devices, and remote control applications.
    • Ability to diagnose and resolve basic technical issues
      • Customer-oriented and cool-tempered
        • Proficiency in English
        • Excellent oral and written communication skills
        • Possess organizational and time management skills and demonstrate a solid work ethic
        • Travel is required. Mostly within the continental U.S. for 3-4 days at a time, potentially two-three times per month.
        • Shift hours are 10:00 a.m. - 7:00 p.m. M-F

Keywords: Ortho2, Ames , Software Help Desk Specialist, IT / Software / Systems , Ames, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Junior Full Stack Developer
Description: Revature is looking to hire over 300 Junior Full Stack Developers in the next 4 weeks. As the fastest growing employer of emerging tech talent, we recruit all across the country. One day someone is going (more...)
Company: Revature
Location: Des Moines
Posted on: 02/28/2021

Cobol Developer
Description: RESPONSIBILITIES:Kforce has a client in the Des Moines, IA area is seeking a COBOL Developer with experience working with
Company: Kforce Technology
Location: Urbandale
Posted on: 02/28/2021

Software Engineer (Remote)
Description: Aerotek is hiring a Software Engineer for a REMOTE position with one of our clients in the Aerospace industry. Qualifications: Comfortable working in R D Agile dynamic team trying to solve novel problems (more...)
Company: Aerotek
Location: Des Moines
Posted on: 02/28/2021


Field Service Engineer
Description: Field Service EngineerUS-IA-Des MoinesJob ID: 2Type: Regular Full-Time of Openings: 1Category: ServiceOverviewLocal Territory/ Latest Technology/Excellent Culture Work-Life Balance You will have the (more...)
Company: Ellison Technologies
Location: Des Moines
Posted on: 02/28/2021

Full Stack Developer / Front End Developer (PERM)
Description: Ref ID: 01500-0011688919Classification: Programmer AnalystCompensation: 105000.00 to 135000.00 yearlyFull Stack Developer / Front End Developer PERM Direct Hire - Multiple positions in Sioux Falls, (more...)
Company: Robert Half
Location: Des Moines
Posted on: 02/28/2021

Software Engineer III
Description: Location:: Urbandale, IA Duration:: 11 months Description: Works on a product team and supports product design by planning its work, coordinating with others, and writing and testing code to deliver (more...)
Company: ICONMA
Location: Urbandale
Posted on: 02/28/2021

Technical Product Owner - Product Enhancements
Description: US-IA-Des MoinesUS-NE-LincolnUS-GA-DuluthUS-AZ-PhoenixReq No. 2Category ProfessionalType Full-TimeThe OpportunityWe are seeking a talented Technical Product Owner to represent the product team as the (more...)
Company: CO-OP Financial Services
Location: Des Moines
Posted on: 02/28/2021

Software/Firmware Engineer
Description: If interested in this role, please contact Kyle McLean at or Description:Looking for a software or firmware engineer to develop lighting communication and control products. This engineer will develop, (more...)
Company: Aerotek
Location: Oskaloosa
Posted on: 02/28/2021

.NET Developer
Description: Syms Strategic Group SSG is seeking a talented .Net DeveloperLocation: Des Moines, IA. Other U.S. based locations may be considered.Department: Veterans AffairsType: Full TimeMin. Experience: ExperiencedSecurity (more...)
Company: Syms Strategic Group, LLC (SSG)
Location: Des Moines
Posted on: 02/28/2021

Application Developer II (C#/React.js)
Description: US-IA-Des MoinesReq No. 2021-7293Category ProfessionalType Full-TimeThe OpportunityCO-OP Financial Services is bringing digital transformation to the credit union movement. We're creating innovative technology (more...)
Company: CO-OP Financial Services
Location: Des Moines
Posted on: 02/28/2021

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Ames RSS job feeds