Online Personal Shopper
Company: Hy-Vee, Inc.
Location: Ames
Posted on: August 7, 2022
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Job Description:
At Hy-Vee our people are our strength. We promise "a helpful
smile in every aisle" and those smiles can only come from a
workforce that is fully engaged and committed to supporting our
customers and each other.Job Description:Job Title: Online Personal
ShopperDepartment: Aisles OnlineFLSA: Non-ExemptGeneral
FunctionResponsible for selecting "the best of the best" products
for our online shoppers. Will also be responsible for accurately
selecting groceries ordered online by our customers.Core
Competencies:PartnershipsGrowth mindsetResults orientedCustomer
focusedProfessionalismReporting RelationsAccountable and Reports
to: District Store Director, Store Manager, Assistant Managers of
Store Operations, Perishables, and Health Wellness Home; Online
Shopping Department ManagerPositions that Report to you:
NonePrimary Duties and ResponsibilitiesProvides prompt, efficient
and friendly customer service by exhibiting caring, concern and
patience in all customer interactions and treating customers as the
most important people in the store.Smiles and greets customers in a
friendly manner, whether the encounter takes place in the
employee's designated department or elsewhere in the store.Makes an
effort to learn customers' names and to address them by name
whenever possible.Assists customers by: (examples include)Escorting
them to the products they are looking for.Securing products that
are out of reach.Loading or unloading heavy items.Making note of
and passing along customer suggestions or requests.Performing other
tasks in every way possible to enhance the shopping
experience.Answers the telephone and emails promptly and provides
friendly, helpful service to customers who call.Accurately selects
groceries ordered online by customers.Selects highest quality
produce, meat, and other fresh products.Selects, scans, and bags
items from all temperature zones.Adheres to company policies and
individual store guidelines.Reports to work when scheduled and on
time.Secondary Duties and ResponsibilitiesTenders customer orders
through POS and charge the customer's credit card.Upon gathering
orders, place in storage at proper temperature and promptly
retrieve from storage prior to customer's arrival.Ensures products
maintain proper temperature through the entire process.Cart to and
place in holding area for pick-up.Lift, carry, and load groceries
into customer vehicle.Continually monitors incoming online orders
to ensure prompt, on-time fulfillment.Performs other job-related
duties and special projects as required.Education and
ExperienceHigh school diploma or equivalent preferred.Knowledge,
Skills, Abilities and Worker CharacteristicsCommitment to the
Hy-Vee Mission and a willingness to promote the values of the
company.Good verbal and written communication skills.Strong
interpersonal skills; ability to relate to and interact with people
in a friendly, professional manner.Ability to identify problems,
develop and execute solutions.Must possess the ability to
substitute products for customers, upon request and
unavailability.Well organized, able to multi-task, and work in a
fast-paced environment.Ability to work independently and complete
daily workload with limited supervision.Physical RequirementsVisual
requirements include: ability to see detail at near range with or
without correction.Must be physically able to perform medium work:
occasionally lifting or carrying objects of no more than 50 pounds,
with frequent standing, walking, and lifting/carrying of objects of
no more than 25 pounds.Must be able to perform the following
physical activities: stooping, kneeling, reaching, handling,
grasping, feeling, talking, hearing and repetitive motions.Working
ConditionsThe duties of this position are mostly performed in a
retail store setting. This position maybe exposed to dust, noise,
and temperature extremes. There are possible hazards from moving
equipment and possible electrical shock. There is constant pressure
to meet deadlines and handle multiple projects in a day. This is a
fast-paced work environment.Equipment Used to Perform JobPallet
jack, box cutter, cash registers, trash compactor, fork lift,
calculator, telephone, intercom, cardboard compactor, copier, fax
(within wage and hour guidelines).ContactsHas daily contact with
store personnel, customers, and the general public.Are you ready to
smile, apply today.
Keywords: Hy-Vee, Inc., Ames , Online Personal Shopper, Hospitality & Tourism , Ames, Iowa
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