Customer Service Rep

Company: Mediacom
Location: Ames
Posted on: April 9, 2021

Job Description:

Come join the Mediacom team! Mediacom provides a full array of benefits with employee discounts on cable, internet and much more!

Training class begins April 26, 2021!

We are hiring for multiple shifts: 8:00 a.m -5:00 p.m., 11:00 a.m. -8:00 p.m , 9:00 a.m. -6:00 p.m. and 10:00 a.m. -7:00 p.m.

General Responsibilities:

The Collections Associate I will assist Mediacom in maintaining our revenue stream by speaking with customers about past-due accounts and assisting them in making payments to ensure their services are not interrupted. You will accomplish this by participating in non-pay reminder activities to customers. In addition agents are eligible for regular incentives driven by individual performance.

Specific Responsibilities:

* Receiving payment and posting to customer accounts.
* Contacting customers and advising of potential service disconnection.
* Keeping detailed and accurate records of collection and status of accounts.
* Assist payment center to ensure customer satisfaction.
* Process payment arrangements and follow through to ensure arrangements are met in a timely manner.
* Monitor aged balanced reports and assist with collections of NSF checks.
* Assessing customer needs to determine appropriate payment arrangements within company guidelines.
* Partnering with other departments to resolve billing or service disputes.
* Perform other duties as assigned.

Preferred Experience/Skills:

* High School Diploma or equivalent.
* Use of mathematics to solve problems.
* Good listening, negotiation and communication skills.
* Customer service experience preferred.
* Good time management and organization skills.
* Knowledge of PC based word processing and spreadsheet programs, such as Microsoft Word and Excel.

Keywords: Collections, Revenue, Customer Service

Keywords: Mediacom, Ames , Customer Service Rep, Hospitality & Tourism , Ames, Iowa