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Cashier and Customer Service Associate

Company: KOHLS
Location: Ames
Posted on: October 10, 2020

Job Description:

Creates a friendly and welcoming environment by greeting and offering assistance to customers. You are the face to the customer ensuring they remain the top priority while balancing tasks and routines. Work with the latest technology and innovative solutions. Kohl's offers flexible scheduling and we train and develop the most talented, motivated teams around.ACCOUNTABILITIES"Smiles and Says Hi!" Greets all customers and associates, assists in a friendly, courteous manner and adheres to the "Yes We Can" policy efficiently resolving customer's questions and requestsConsistently uses the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the CustomerAble to learn and adapt to current technology to assist customer needsDelivers the highest level of customer service through effective problem solvingSolicits, opens and activates Kohl's Charge applications and loyalty programsEnsures that all cash handling procedures are done in accordance to policy and procedureComplete transactions accurately and efficiently while engaging customersFlexible and willing to cross-train and work in other areas of the store, as neededQUALIFICATIONSREQUIREDAbility to lift 50 pounds on an occasional to frequent basisAbility to spend up to 100% of work time standing or moving about the departments. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basisAdherence to Kohl's policy and proceduresRegular attendanceEffective verbal and written communication skillsBasic math and reading skills, legible handwriting and attention to detailAbility to work as part of a team and interact effectively with othersPREFERREDPrior retail experienceComfortable with the use of technology consistently while performing the required tasks

Keywords: KOHLS, Ames , Cashier and Customer Service Associate, Hospitality & Tourism , Ames, Iowa

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