Customer Success Manager - Filing Success (Spanish/English)
Company: Workiva, Inc.
Location: Ames
Posted on: April 16, 2024
Job Description:
Workiva Customer Success Managers (CSM) are a critical part of
our customer-facing team. CSMs serve as the primary point of
contact for customers, managing the entire customer lifecycle by
focusing on business outcomes; and identifying opportunities for
growth within their named accounts post-sale. As a CSM, your
primary mission will be to maximize our customers return on
investment (ROI) in the Workiva Platform. You will develop and
maintain close relationships with management, product adoption
sponsors, and/or key stakeholders throughout the customer
lifecycle. You will work closely with Workiva's Services team,
Support team, Marketing team, and Sales team to drive adoption by
ensuring customers are effectively onboarded, trained, and
supported throughout the customer journey.What You'll Do
- Drive customer adoption of Workiva solutions
- Ensure continuous ROI to your customers
- Consult on best practices, workflows, and management business
reviews
- Develop multi-purpose relationships throughout customer
organizations
- Identify risks within named accounts & take appropriate actions
to manage and/or escalate to an efficient resolution
- Ensure all customers are continuously working toward key
milestones of the Customer Journey using customer-facing Success
Plans
- Advocate for customers internally by providing continuous
feedback to Workiva's Sales, Services, Marketing, Product, &
Engineering teams
- Work with Sales to understand the details of upcoming
renewals
- Teach customers how to use the Workiva Platform
- Use customer management tools to track customer communication,
issues, and metricsWhat You'll NeedMinimum Qualifications
- Fluency in Spanish and English required
- Bachelor's degree; an advanced degree may be considered in lieu
of professional experience
- 2 years of related experience (Customer Success, Customer
Service, Account Management or Sales)Preferred Qualifications
- Experience supporting a SaaS application preferred
- Deep commitment to customer success - not just
satisfaction
- Ability to understand complex problems and explain the source
of those problems simply
- Strong communication and presentation skills with a high level
of comfort in delivering consultative recommendations
- Self-starter with strong time management and prioritization
skillsRemote - Ready Excellence:
- Willingness to travel up to 10% for team and corporate
meetings, fostering relationships and representing company
interests
- Reliable internet access for any period of time working
remotely, as we embrace flexible work arrangementsHow You'll Be
Rewarded Salary range in the US: $53,000.00 - $90,000.00 A
discretionary bonus typically paid annually Restricted Stock Units
granted at time of hire 401(k) match and comprehensive employee
benefits packageThe salary range represents the low and high end of
the salary range for this job in the US. Minimums and maximums may
vary based on location. The actual salary offer will carefully
consider a wide range of factors, including your skills,
qualifications, experience and other relevant factors.Where You'll
WorkOur values drive how we work and who we hire. You will see
these values ingrained in how we support our customers, work with
team members, build our products and in the work environment we've
created.We believe our people are our greatest asset, and our
unique culture gives employees the opportunity to make an impact
everyday. We give our employees the freedom and resources they
need-backed by our culture of collaboration and diverse thought-to
continue innovating and breaking new ground. We hire talented
people with a wide range of skills and experiences who are eager to
tackle some of today's most challenging problems.At Workiva, you'll
enjoy
- Fantastic Benefits: With coverage starting day one, choose from
competitive health, dental, and vision plans on the largest
physician networks available.
- Casual Dress: Workiva has a casual work environment, most
people wear jeans to the office.
- Involvement: Ability to participate in Business Employee
Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+),
Veterans, Disabilities), Volunteering, Company wide celebrations,
and more
- Work-life Balance: We have competitive PTO, VTO and Parental
Leave. We encourage employees to spend time enjoying life outside
of work.Learn more about life at Workiva: Learn more about
benefits: Workiva is an Equal Employment Opportunity and
Affirmative Action Employer. We believe that great minds think
differently. We value diversity of backgrounds, beliefs, and
interests, and we recognize diversity as an important source of
intellectual thought, varied perspective, and innovation.
Employment decisions are made without regard to age, race, creed,
color, religion, sex, national origin, ancestry, disability status,
veteran status, sexual orientation, gender identity or expression
genetic information, marital status, citizenship status or any
other protected strongly encourage and welcome people from
historically marginalized groups to apply.Workiva is committed to
working with and providing reasonable accommodations to applicants
with disabilities. To request assistance with the application
process, please email .Workiva employees are required to undergo
comprehensive security and privacy training tailored to their
roles, ensuring adherence to company policies and regulatory
standards.Workiva supports employees in working where they work
best - either from an office or remotely from any location within
their country of employment.#LI-JW1
Keywords: Workiva, Inc., Ames , Customer Success Manager - Filing Success (Spanish/English), Executive , Ames, Iowa
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