Leasing & Marketing Manager

Company: The Scion Group
Location: Ames
Posted on: January 21, 2023

Job Description:

Want to learn more about The Scion Group? Check out our website.We're hiring immediately!We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.Your OpportunityScion is paving a path in student living and the Customer Experience Manager is vital in delivering exceptional customer service at our larger communities.The CXM will support revenue and sales goals by implementing customer experience initiatives and fostering a customer-centric culture, while identifying opportunities to grow relationships. This role demands exceptional interpersonal skills and an all-in work ethic.Your BenefitsFLSA Status ExemptDiscretionary annual bonusPaid Time OffHealth InsuranceDental InsuranceVision Insurance401k MatchingPaid Maternal LeaveParental LeaveLearning reimbursement opportunitiesYour ResponsibilitiesStaff Development and LeadershipProvide leadership and coaching for Experience Team Member staff performance and foster a positive and productive team environment.Assist the General Manager with ensuring all onsite staff are trained and compliant with Fair Housing, safety and company policies.Property AdministrationAssist with planning and executing successful annual Turnover processes.Assist with move-in and move-out processes.Facilities & CapitalRegularly inspect and report on property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments.Customer Experience & SalesAssist with all customer sales interactions, both personally and through directing team members in alignment with company standards.Propose customer experience initiatives, engagement initiatives, and additional marketing opportunities.Manage promotional material and property incentives meeting marketing and concession budget.Utilize KPIs to report on trends, insights and proactively address issues.Perform weekly market surveys.Collaborate with Centralized Sales Team on overall leasing strategy and executes renewal strategies.Oversee all on-campus and in-person marketing events.Execute social media and communication strategies on various platforms to engage customers.The responsibilities listed above are not all inclusive.QualificationsCollege graduate preferred, with a minimum of two years of customer service, sales and/or community management experience, or an equivalent combination.Ability and willingness to work up to six days per week for necessary level of management coverage.Values and fosters a sensitive and supportive approach to a diverse working and living environment.Commitment to excellence and high standards, with acute attention to detail.Excellent written and verbal communication skills.Proficient in Microsoft Office and Property Management Systems.Works well with all levels of management.Strong organizational, problem-solving, and analytical skills.Handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines.Works well independently and as a member of various teams.What We RequireCustomer-centric mindsetExceptional written and verbal communicatorInherent empathyCreative and strategicKeen organization and prioritization skills1+ years' experience working in sales or customer serviceOperational DetailsJob location is at the assigned property.Working hours consist of daytime business hours and up to six days per week during peak times.The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.IND6 Leasing Manager / Property Management / Student Housing

Keywords: The Scion Group, Ames , Leasing & Marketing Manager, Executive , Ames, Iowa