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Assistant Service Manager - Deery of Ames Chrysler Dodge Jeep RAM

Company: AutoGrowl
Location: Ames
Posted on: September 25, 2022

Job Description:

Assistant Service Manager for Deery of Ames Chrysler Dodge Jeep RAMThe Assistant Service Manager is responsible for assisting the Service Manager with all operations within the service department, from hiring and managing technicians and service advisors, to customer service.We are a team with an unmatched work culture for all employees with a tradition of service for customers that depends on us finding the best in Ames to join our family-owned organization. Develop under a caring leadership team and achieve the success and opportunity for growth you are looking for.The Assistant Service Manager needs to ensure the customer receives prompt, courteous, and effective service. - You serve as the liaison between the technician and the customer and need to set up and lead the processes, so the Service Advisors provide effective service and a good customer experience.Our ideal candidate -takes ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave the best possible experience for each customer. -You are Creating a Tradition of Service.Job Responsibilities:

  • Manage and assist in hiring technicians
  • Work with Service Advisors to ensure the service drive procedures are followed
  • Distribute/dispatch work, assign properly and prioritize services
  • Help motivate and improve technician R.O. productivity
  • Take a personal interest in the success of each member of the service team.
  • Review/manage the open R.O. report
  • Work with the Parts Manager/Department to improve process for customer call backs, technician issues and overall morale
  • Address concerns with customers and staff quickly
  • All customers are to feel welcomed, valued and understood while doing business with Deery of Ames.Benefits and Perks:
  • $70,000+ earning potential, based on experience
  • Fast growing business with the opportunity for advancement
  • 401K match, & competitive benefit options
  • Closed for business on Sundays
  • Being part of a positive environment, where you can enjoy coming to work!We are a locally owned and family business where we treat our customers and employees like a member of our family. So, if you have the skill set, desire and personality to help make us one of the area's leading automotive retailers and are willing to work hard then we want to hear from you.Required:
  • 2 Years of current / recent experience as a Service Advisor or above
  • Good working knowledge of all daily operations in a Dealership Service Dept.
  • Good computer skill set and math skills based on recent employment
  • High school grad / equivalent
  • Valid Drivers License
  • Pre-employment physical and drug screen
  • Reliable transportation
  • Customer Service skills
  • Satisfactory employment references
  • Pass background checkPowered by JazzHR

Keywords: AutoGrowl, Ames , Assistant Service Manager - Deery of Ames Chrysler Dodge Jeep RAM, Executive , Ames, Iowa

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