Assistant Manager - Front Office, Housekeeping - Marriott Hotels (21095486)
Company: Marriott International, Inc.
Posted on: November 22, 2021
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Des Moines Marriott Downtown located at 700 Grand Ave, Des Moines,
IA, 50309 is hiring a Assistant Manager - Front Office,
Entry level management position that focuses on supporting the
day-to-day activities of Rooms Operations of areas that include
Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest
Services. Position assists in working with employees to carry out
guest arrival and departure procedures and to maintain the
propertys cleanliness standards. Strives to ensure guest and
employee satisfaction and achieve the operating budget.
Education and Experience
High school diploma or GED; 3 years experience in the guest
services, front desk, housekeeping, or related professional
2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
1 year experience in the guest services, front desk, housekeeping,
or related professional area.
CORE WORK ACTIVITIES
Supporting the Management of Rooms Operations Activities
Opens and closes Front Desk shifts / Housekeeping and ensuring
completion of assigned shift checklist and other duties.
Runs and reviews critical information contained in room operations
Understands the functions of the Recreation. Laundry, Housekeeping,
Bell Staff, AYS, Front Desk and Concierge/Guest Services
Operates all department equipment as necessary and reporting
Ensures employees have the proper supplies and uniforms.
Understands night audit procedures and being able to comprehend and
utilize reports as necessary.
Understands and complies with loss prevention policies and
Communicates performance expectations employees in accordance with
job descriptions for each position.
Handles employee questions and concerns.
Effectively schedules employees to business demands and tracks
employee time and attendance.
Contributing Information to Support Managing to Budget
Supervises same day selling procedures to maximize room revenue and
Verifies accuracy of room rates to maximize revenue
Uses budgets, operating statements and payroll progress reports as
needed to assist in the management of the Room Operations.
Participates in the management of departmental controllable
expenses to achieve or exceed budgeted goals.
Understands the impact of Room Operations on the overall property
financial goals and objectives.
Providing for and Managing the Guest Experience
Assists in the investigation of employee and guest accidents.
Assists in the use of a guest information tracking system to ensure
that a successful repeat guest recognition program is in use to
recognize guest preferences and
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and
service levels; effectively responding to and handles guest
problems and complaints seeking assistance from supervisor as
Assists in the review of comment cards and guest satisfaction
results with employees.
Apply now at
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people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Ames , Assistant Manager - Front Office, Housekeeping - Marriott Hotels (21095486), Executive , Ames, Iowa
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