General Manager
Company: Kinseth Hospitality Corp
Location: Ames
Posted on: April 5, 2021
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Job Description:
General Manager needed at--the brand-new Springhill Suites in
Ames, Iowa!As the leader of the business unit, manages all
functions to ensure efficient and profitable operation by
performing the following duties personally or through subordinate
supervisors.ESSENTIAL DUTIES AND RESPONSIBILITIES include the
following. Other duties may be assigned.* Reinforces standards for
personnel administration and performance in compliance with KHC
policies/procedures, state, federal and local laws; standards on
service to patrons, room rates, advertising, publicity, sales
goals, credit, food selection (depending on business unit) and
service, and type of patronage to be solicited.* Oversees and
manages the business unit's overall financial performance including
but not limited to: Revenue Management, Accounts Payable, Accounts
Receivable, Payroll, Cash Handling and Purchasing and communicates
with corporate support staff as needed.* Develops and manages
operating budgets in conjunction with subordinate managers and
Director of Operations.* Ensures compliance with franchise
agreements through regular inspections of the quality and service
programs, franchise required reports are accurate filed on time,
new standards and capital needs are addressed and the guest
relations cases are answered in a timely manner.* Monitors the
recruitment, hiring, training, development and orientation of all
employees.-- Oversees employee relations and provides leadership
for all staff members.--* Oversees and ensures compliance on safety
training and programs such as MSDS status, lock out tag out, safety
committees, blood-borne pathogens, prevention, fire/tornado
procedures and general safety.* Controls funds, authorizes
expenditures, and assists in planning budgets for departments.*
Oversees and ensures each employee understands and is offered
employee benefits during initial eligibility window or open
enrollment periods.* Holds weekly staff meetings to ensure that
regular and consistent communication is taking place.-- Holds
department heads accountable for revenue and departmental
meetings.* Schedules and oversees the Manager on Duty (MOD) system
at the business unit.* Monitors and reports to the Director of
Operations changes in the local market and competitive trends that
affect business unit performance.* Approves purchases of supplies
and equipment within KHC purchasing guidelines.* Inspects guests'
rooms, public access areas, and outside grounds for cleanliness and
appearance.* Answers patrons' complaints and resolves problems
quickly to ensure guest satisfaction.* Ensures guest satisfaction
through excellent customer service, training and timely
follow-up.KHC POLICIES Responsible for following all KHC policies
and procedures as set forth in the KHC handbook and property
specific guidelines/standards.-- These policies include dress code,
safety and performance standards.-- Employees must also maintain a
professional image and report to work as scheduled.SUPERVISORY
RESPONSIBILITIES: Manages 1-10 subordinate supervisors who
supervise a total of 15-25 employees in the Housekeeping
Department, Maintenance Department, Food & Beverage Department,
Front Desk Department, and Sales Departments.-- Is responsible for
the overall direction, coordination, and evaluation of these
units.-- Also directly supervises 1-2 non-supervisory employees.--
Carries out supervisory responsibilities in accordance with the
organization's policies and applicable laws. Responsibilities
include interviewing, hiring, and training employees; planning,
assigning, and directing work; appraising performance; rewarding
and disciplining employees; addressing complaints and resolving
problems.QUALIFICATIONS: To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required.EDUCATION and/or
EXPERIENCE:-- Associates Degree (AA) and three to four years
experience or Bachelor's degree (BA) from four-year college or
university and two years experience; or equivalent combination of
education and experience.LANGUAGE SKILLS: Ability to read, develop,
analyze and interpret the most complex documents and financial
reports.-- Ability to respond effectively to the most sensitive
inquiries or complaints.-- Ability to read and interpret policies &
procedures and to provide guidance on implementation.-- Ability to
read, write and implement safety programs for employees and
guests.-- The ability to communicate clearly in person, via
telephone and in writing.MATHEMATICAL SKILLS: Ability to
understand, interpret, develop and manipulate accounting concepts
such as budgeting, cost analysis, financial planning, percentages,
turnover, general ledger, accounts payable, payroll, accounts
receivable and purchasing.REASONING ABILITY: Ability to define
problems, collect data, establish facts, draw valid conclusions,
develop solutions and plan ahead.-- Ability to interpret an
extensive variety of instructions in mathematical, formula or
procedural form and deal with several abstract
variables.CERTIFICATES, LICENSES, REGISTRATIONS: May require
franchise specific certification.-- Must have valid drivers license
and proof of insurability.PHYSICAL DEMANDS: The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job.-- All employees must follow proper safety precautions at all
times to avoid injuries.--While performing the duties of this job,
the employee is regularly required to talk or hear.-- The employee
frequently is required to use hands to finger, handle, or feel and
taste or smell.-- The employee is occasionally required to stand;
walk; sit; reach with hands and arms; climb or balance; stoop,
kneel, crouch, or crawl; and .-- The employee must occasionally
lift and/or move up to 50 pounds.-- Specific vision abilities
required by this job include close vision, distance vision,
peripheral vision, depth perception, and ability to adjust
focus.WORK ENVIRONMENT: The work environment described here are
representative of those an employee encounters while performing the
essential functions of this job.-- All employees must follow proper
safety precautions at all times to avoid injuries.--While
performing the duties of this job, the employee is occasionally
exposed to outside weather conditions and driving conditions.-- The
noise level in the work environment is usually
moderate.ACCOMODATION: Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functionsCRISIS MANAGEMENT: Must be able to handle a crisis in a
calm, effective manner.-- This may include upset guests, fire,
tornado, armed robbery and assault, bomb threats and
accidents.Click apply now to email your resume to Gary
Kinseth!--recblid uk4oabgl350lxhtk1vuvrhm6ugh27n
Keywords: Kinseth Hospitality Corp, Ames , General Manager, Executive , Ames, Iowa
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