Customer Service Representative (Collections)
Company: Mediacom
Location: Ames
Posted on: April 9, 2021
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Job Description:
Come join the Mediacom team! Mediacom provides a full array of
benefits with employee discounts on cable, internet and much
more!
Training class begins April 26, 2021!
We are hiring for multiple shifts: 8:00 a.m -5:00 p.m., 11:00 a.m.
-8:00 p.m , 9:00 a.m. -6:00 p.m. and 10:00 a.m. -7:00 p.m.
General Responsibilities:
The Collections Associate I will assist Mediacom in maintaining our
revenue stream by speaking with customers about past-due accounts
and assisting them in making payments to ensure their services are
not interrupted. You will accomplish this by participating in
non-pay reminder activities to customers. In addition agents are
eligible for regular incentives driven by individual
performance.
Specific Responsibilities:
* Receiving payment and posting to customer accounts.
* Contacting customers and advising of potential service
disconnection.
* Keeping detailed and accurate records of collection and status of
accounts.
* Assist payment center to ensure customer satisfaction.
* Process payment arrangements and follow through to ensure
arrangements are met in a timely manner.
* Monitor aged balanced reports and assist with collections of NSF
checks.
* Assessing customer needs to determine appropriate payment
arrangements within company guidelines.
* Partnering with other departments to resolve billing or service
disputes.
* Perform other duties as assigned.
Preferred Experience/Skills:
* High School Diploma or equivalent.
* Use of mathematics to solve problems.
* Good listening, negotiation and communication skills.
* Customer service experience preferred.
* Good time management and organization skills.
* Knowledge of PC based word processing and spreadsheet programs,
such as Microsoft Word and Excel.
Keywords: Collections, Revenue, Customer Service
Keywords: Mediacom, Ames , Customer Service Representative (Collections), Accounting, Auditing , Ames, Iowa
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